MacKenzie Ledwell
Sales and Service Associate @ALO
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WORK HISTORY
Sales and Service Associate @ALO
Charlotte, NC, US
Impacts the business and store environment positively, aligning with store leadership and company goals.• Drives and exceeds sales goals by executing the company’s initiatives, while optimizing productivity and efficiency.• Ensures engagement with customers and provides a friendly and welcoming shopping experience. • Resolves client needs quickly and effectively, ensuring customer satisfaction.• Educates guests and staff on the company’s products, community and culture.• Assists in processing shipment and product flow, including but not limited to visual merchandising placement and daily replenishment.• Ensures all front and back-of-house procedures are executed in accordance with the company’s policies and procedures.
EDUCATION
South Pointe High School
Diploma of Education
Applied Technology Center
State Completer
York Technical College
Associate Degree in Business Administration
ABOUT MACKENZIE LEDWELL
As a Virtual Assistant, I provide strong customer service and advice to clients, using my Business Administration degree and Graphic Design certification. I have over 1.5 years of experience in this role, working with multiple clients across different industries. I handle various tasks, such as answering calls, emails, and written communications, creating media plans, and designing logos, flyers, and banners. I have increased client companies\' revenue by 20% with my media plans and graphic design skills. I am confident, professional, and innovative, and I value collaboration, diversity, and quality. I enjoy working with a team that shares these values and brings a fresh and creative perspective to any project.
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