MacKenzie D.
Recovery Operations Analyst @Shopify
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WORK HISTORY
Recovery Operations Analyst @Shopify
Recovering outstanding balances for Shopify through negotiation techniques with merchants in a professional and compliant manner* Knowledgeable on all things Shopify Capital, Shopify Payments and other financial products and services* Perform analysis for multiple products with the goal of maximizing return while minimizing risk* Working with internal and external stakeholders partners to coordinate and resolve issues* Conducting deep dives with Shopify customers regarding their cash flow and negotiate repayment plans or settlement offers as appropriate* Collaborate with the team to promptly assist merchants & respond to inquiries* Complying with applicable, laws, regulations, policies, and procedures* Managing merchant escalations from our Support teams to deliver recommended solutions and guidance* Provide continuous feedback for process improvement and automation opportunities
EDUCATION
University of Windsor
Bachelor's degree
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