MacKenna Lipper-Rodriguez
Customer Service Representative @Smith\'s Pest Management
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WORK HISTORY
Customer Service Representative @Smith\'s Pest Management
Provide remote customer support by handling daily client communications via phone, email, and Slack.Schedule and coordinate routine and complex pest management jobs using FieldRoutes to optimize technician routing and scheduling.Prepare and deliver detailed proposals tailored to client needs through SmarterLaunch.Collaborate with technicians and management to troubleshoot issues, resolve scheduling conflicts, and maintain client satisfaction.Maintain organized records and communication channels to support seamless operations and a positive customer experience.
ABOUT MACKENNA LIPPER-RODRIGUEZ
Results-driven Accounts Receivable and Data Entry Specialist with strong customer service experience, enhancing financial management and operational efficiency in the pest control industry.
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