Gabrielle M.
Banking Advisor @RBC
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WORK HISTORY
Banking Advisor @RBC
QC, CA
Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain businessRespond to client-initiated contact, assisting them with a full range of financial transactionsActively listen and engage clients in conversation to further understand their individual needsProactively take ownership of resolving and preventing client banking problemsCultivate and maintain relationships with partners to make the most of business opportunities and referralsTechnical support and troubleshooting provided to customers regarding access to mobile application and website.Personal Banking advise regarding credit and loans
EDUCATION
Estácio
Bachelor's degree, Production Engineering
Polytechnic School
DVS Occupational Safety Technician
Collège Supérieur de Montréal (C.S.M) INC.
Diploma of Professional Studies - Secretariat
Fabras
Master's Degree, Safety engineering
Escola Municipal Politécnica Antônio Luiz Pedrosa
Safety Technician, Safety technician
FABRAS
Postgraduate Degree, Safety Engineering
ABOUT GABRIELLE M.
Customer service professional with extensive experience in client support, problem resolution and delivering exceptional service. Transitioning into the e-commerce and customer service industry, I bring a strong background in effective communication, active listening, and building client trust. With a proven ability to handle high-volume inquiries via calls, emails, and live chat, I provide a result-oriented and empathetic communication with customers, ensuring customer satisfaction. With 5 years of experience in the oil and gas industry specializing in health, safety, and environmental compliance, I have honed my skills in risk management and customer relationship management. Now, I am focused on applying these skills to optimize the customer experience, support e-commerce functions, and contribute to operational efficiency. Fluent in Portuguese, English, French, and Spanish.
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