Alex MacIas
STEM MBA | Operations | Lean Management
- Role
- Senior Performance Manager at Exos
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Alex MacIas
Dynamic operations manager with a passion for scaling businesses and optimizing…
Experience
Senior Performance Manager
Sep 2024 — Present · San Francisco, CA, US
Launched a targeted email campaign leveraging urgency and FOMO to re-engage new and cold leads up to 2 years old; collaborated with marketing to amplify outreach—surpassed 200-sale goal and set a single-day record with 46 household sales.• Increased NPS from 60 (surpassing industry avg. of 37) and reduced cancellations from 4% to 3% by leading retention initiatives, including member appreciation events and surprise perks; tracked KPIs via Medallia, Salesforce, and Outlook campaigns.• Pinpointed 35–55 age group as highest churn risk using Salesforce, Medallia, and market data; increased retention by expanding group exercise offerings, boosting participation and satisfaction.
Education
San Jose State University
Bachelor’s Degree
2015 — 2018
University of California, Davis - Graduate School of Management
Master of Business Administration - STEM MBA
2021 — 2023
Skills
- Event Planning
- Social Media
- Microsoft Office
- Sales
- Time Management
- Personal Training
- Management
- Public Speaking
- Fitness
- Customer Service
- Microsoft Word
- Microsoft Excel
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