MacHumu Birindwa
First2group IT Support Manager @first2group
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WORK HISTORY
First2group IT Support Manager @first2group
Manchester, GB
Managed IT operations for 100+ users, ensuring 99.9% system uptime and reliability.Led server virtualization using VMWare, reducing hardware costs by 30% and increasing performance.Optimized Office 365 for secure, efficient collaboration across the organization.Developed and implemented Group Policies, enhancing security and improving operational workflows by 25%.Provided 24/7 critical system support, resolving issues within SLAs and achieving a 95% resolution rate.Delivered IT training to over 50 staff members, reducing technical issues and improving productivity by 30%.
ABOUT MACHUMU BIRINDWA
Dynamic and results-driven IT Support Manager with over 19 years of hands-on experience…
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