Mark MacHado

Information Technology Help Desk Technician @Express Scripts Canada

CA

Deployed, repaired, and maintained end-user hardware, including desktop and laptops, ensuring optimal functionality and performance. • Installed and configured software packages, including utilizing a centralized deployment suite (Altiris), to meet organizational requirements and enhance user productivity. • Maintained accurate inventory records for both software and hardware assets, facilitating efficient management and tracking of resources. • Collaborated with cross-functional teams within the IT department to provide comprehensive support to various departments and assist with various project tasks and deliverables. • Assisted in ensuring security standards were upheld during equipment deployment and software installation processes, contributing to the organization’s cybersecurity posture. • Played a key role in two company-wide migration projects, assisting over 700 users with seamless transitions within a one-month period, through effective collaboration with colleagues to ensure smooth migration processes. • Utilized PowerShell scripting to automate installation of software applications, streamlining deployment processes and increasing efficiency.