MacEy Musgrave

About MacEy Musgrave

I am a Senior within the Technology Strategy and Transformation practice at Ernst & Young…

Experience

1. Senior

   Ernst & Young Global Consulting Services

   Jun 2022 — Present · Denver, CO, US

   OVERARCHING CAPABILITIES• Develop and manage processes, governance structures, and workflows to improve operational efficiency across organizations• Manage day-to-day operations of workstream teams, coaching and supporting the growth of junior resources through collaboration and driving successful outcomes through ambiguity• Proven ability to navigate complex, cross-functional environments by balancing multiple priorities and delivering high-quality results on timeEXPERIENCE• Advised Product Owners (PO) at a quick-service chicken restaurant chain supporting the Supply Chain department during the rollout of an Order and Inventory Management system across locations, supporting feature prioritization, gathering and incorporating restaurant feedback, improving processes, and assisting with phased implementation• Led project management and analysis of a multi-million-dollar pipeline alongside US leadership for Retail sector, supporting account development and strategy to reach fiscal-year sales goals• Directed a team of three resources to craft a 3-year implementation roadmap and business case for C-suite executives of a global consumer products company, identifying $6M in annual savings through identification of 17 value drivers to improve customer experience and enhance business value• Spearheaded a fast-paced current state assessment of a leading retail company’s Contact Center to identify eight actionable initiatives relating to $15M in potential cost savings; managed a cross-functional team of eight resources to devise strategic recommendations while fostering strong client relationships with the Chief eCommerce Officer and senior leadership, resulting in $1.2 million in net-new business• Led the Project Management Office for a large public university system through the development and execution of an implementation roadmap and workstream management strategy, tracking daily progress while identifying and mitigating risks

Education

• Miami University

  Bachelor’s Degree - Farmer School of Business

  2016 — 2020