MacEy Starling

Field Service Engineer 3 @Omnicell

Under minimal supervision, responsible for day to day support of hospital and commercial pharmacies throughout central Texas. Duties include: Provide onsite troubleshooting and repair of customer problems on Omnicell products with special emphasis on centralized autonomous (robotic) pharmacy equipment Install, calibrate, and maintenance of robotic VISION systems Maintain/repair robotics (Fanuc and Denso systems) based packaging equipment to include Maintain/repair Yuyama individual pill packaging system Maintain/repair Systems Logistics & Kardex Remstar storage carousels Troubleshoot customer issues over the phone and provide remote support Project Management Collect and report all customer and problem data in Omnicell database Escalate product bugs, malfunctions, and design issues through support channels for resolution Provide support coverage 24 hours / 7 days a week Meet company guidelines for response time and service levels Manage territory service quality and customer satisfaction; parts inventory and RMA process; and software updates Develop BKM\'s and technicial documentation Train/mentor less experienced employees