Randy MacDonald

About Randy MacDonald

I’m a design leader with 20 years of experience shaping digital products and services…

Experience

1. Senior Manager, Experience Design, Team Lead

   NRG Energy

   May 2022 — Present · Lehi, UT, US

   At NRG and Vivint, I lead the design vision for a suite of mission-critical applications used daily by thousands of employees and customers. These tools power door-to-door sales, call center enablement, technician installation, eCommerce, customer experience, and executive reporting.I partner closely with Product and Engineering to define product vision, turn complex business and user needs into elegant, implementable solutions, and deliver them through agile, iterative cycles.I also oversee the performance and growth of a high-performing design team—setting creative direction, raising the quality bar, aligning resources, and fostering a culture of collaboration and craft. The work we ship doesn’t just launch products; it reshapes how NRG and Vivint teams sell, serve, and connect with customers.

Education

• Illinois Institute of Technology

  Bachelor of Science, Engineering, Operations Management

  2000 — 2003

• Institute of Design (ID)

  Masters of Design, Design Strategy, Interaction Design

  2004 — 2007

Skills

• Responsive Design
• Branding & Identity
• Interaction Design
• Product Design
• Design Strategy
• Rapid Prototyping
• SEO
• Communication Design
• Video Ethnography
• Information Design
• Design Thinking
• User Experience
• Heuristic Evaluation
• Wireframing
• Kpi Dashboards
• E-Commerce
• Product Development
• Retail Research
• Usability Testing
• User Research
• Design Research
• Mobile Design
• Information Architecture
• Agile Methodologies
• Axure
• Wireframes
• Business Stategy
• Data Visualization
• Ethnography
• Contextual Inquiry
• User-Centered Design
• Adobe Creative Suite
• Human Computer Interaction
• Business Requirements
• User Scenarios
• Paper Prototyping
• Concept Generation
• Persona
• User Experience Design
• Wire Framing