MacArio Gallegos
Senior Vice President & Chief Information Officer @Seminole Hard Rock Support Services
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WORK HISTORY
Senior Vice President & Chief Information Officer @Seminole Hard Rock Support Services
Davie, FL, US
Lead 200+ team across technology innovation, operations, and digital transformation for 250+ hotel, casino, and cafe locations on a global scale across more than 70 countries. Instrumental in ensuring seamless integration of new technologies while being mindful of cybersecurity and data privacy. Serve as a thought leader to foster a culture of continuous improvement while navigating the complexities of digital transformation. Reengineered, rebranded, and launched enterprise-wide eCommerce platform.Deployed AI-powered automated VIP Concierge system resolving 60% of all customer needs with 0% human interaction.Integrated five site hosting platforms into a single one, enhancing data insights to achieve a 20% increase in revenue/sales.Deployed AI-driven VIP CRM, elevating everyday players to VIP status.Created Technology Strategy & Vision for Hard Rock Unity, a loyalty card connected 200 + locations in 70+ Countries, integrating local currency and languages.Launched the company’s first global mobile app, achieving a top ranking on the Apple Store.
EDUCATION
The Wharton School
Wharton Graduate - General Management Program (GMP) for Senior Executives
Choice Center University
Emotional Intelligence & Leadership Training
Purdue University Northwest
Master of Business Administration (M.B.A.)
DeVry University
Bachelor of Science, Information Systems
ABOUT MACARIO GALLEGOS
Macario Gallegos is a visionary chief digital transformation and technology executive and entrepreneur with over two decades of experience leading global teams of 400+ and overseeing P & Ls exceeding $125 million. His leadership at companies like Caesars Entertainment and Hard Rock International has revolutionized operations and customer experiences globally.Gallegos is widely recognized for his ability to deliver innovative solutions that enhance productivity and customer engagement and his ability to transform technology into a strategic enabler for the business. A highly sought-after keynote speaker on digital transformation, AI, cybersecurity, and emotional intelligence, he is passionate about guiding organizations through the complexities of global digital transformation to connect people, processes, and platforms. As the founder of Pivotal Shifts, an executive leadership program, he invests his energy in educating leaders on the skills necessary to balance life inside and outside the boardroom.His thought leadership and forward-looking vision continue to shape the future of business, leadership, and technology.A Marine Corps veteran, graduate of Wharton Business School’s General Management Program (GMP), Macario also holds an MBA from Purdue University. He has been recognized for his leadership and influence in the technology space including awards such as Most Influential Hispanics in IT and VEGAS.INC\'s Top Tech Award.Core Competencies:Digital TransformationExecutive LeadershipP & L ManagementCustomer Experience (CX)Cybersecurity & Data PrivacyInnovation & Disruptive Technologies
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