Mabel Diane Warren

About Mabel Diane Warren

Experienced Account Manager with over 20 years of supporting business clients in…

Experience

1. Dedicated Expert Smb

   T-Mobile

   Jan 2000 — Present · Atlanta, GA, US

   Assists with supporting a customer and base of customers while displaying true ownership of these accounts and thoroughly resolves customer concerns by partnering across teams to identify solutions needed. · Provides astounding business customer service through effective and timely resolution of various customer inquiries and concerns. · Provides proactive and reactive support through inbound and outbound contact with a “Know Me, Know My Business” customer-focused mentality. Identifies appropriate solutions so that business customers deepen their relationship with T-Mobile. · Customer facing reporting using Excel, PowerPoint, Samson, I-Billing, and other systems as needed. · Support team sales goals through proactive customer outreach to business customers deepen their relationship with T-Mobile. · Completes training requirements to stay current on existing and new systems, products, promotions, sales approaches, and to maintain proficiency on company values and organizational requirements. · Sales Effectiveness: Thrives in a fast-paced quota-driven sales environment. · Ability to independently balance service and sales needs, while managing multiple priorities and deadlines. · Experience using a CRM such as Salesforce. · Proficient using the Microsoft Office suite of products, specifically Outlook and Excel. · Client Relationship Management: Relationship driven communication including solid business writing skills that demonstrate relationship building skills. · Cold Calling: Skilled in outbound calling. · Business sales and inside sales experience. · Wireless/Telecommunications industry experience.

Education

• Gwinnett Technical College

  PMP and Certified Associate in Project Management

  2017 — 2017

• University of Phoenix

  Attended

  2008 — 2009

Skills

• Customer Retention
• Customer Service
• Training
• Customer Satisfaction
• Research
• Powerpoint
• Microsoft Excel
• Microsoft Office
• Sales
• Problem Solving
• Contract Interpretation
• Management
• Team Building
• Leadership
• Project Management
• Time Management
• Event Planning
• Salesforce.com
• Public Speaking
• Working Knowledge of Voice and Data Products and Systems.
• Account Management
• Leadership Development
• Microsoft Word
• Team Leadership
• Budgets
• Voip
• Program Management
• Process Improvement