Mabel Opeoluwa F.
Customer Care Professional @Concentrix
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WORK HISTORY
Customer Care Professional @Concentrix
GB
Deliver exceptional customer support across multiple channels, maintaining a 98% resolution rate.• Implement service improvements that enhanced customer satisfaction scores and response efficiency.• Troubleshoot and resolve complex technical and account-related issues, ensuring seamless user experiences.• Develop and maintain detailed documentation to support compliance and quality control.• Optimized team workflows, increasing efficiency by 45% through improved communication protocols.
EDUCATION
Covenant University
Bachelor's degree, industrial relations and human resource management
ABOUT MABEL OPEOLUWA F.
I am a results-driven Project Coordinator with expertise in Agile Project Management and Business Agility. Passionate about optimizing processes, enhancing team collaboration, and delivering projects efficiently, I thrive in fast-paced, dynamic environments where adaptability and strategic planning drive success.With a proven track record in coordinating cross-functional teams, streamlining project workflows, and ensuring on-time project delivery, I excel at bridging communication gaps between stakeholders and teams to enhance productivity and achieve project goals.Currently, I am further strengthening my expertise by completing Project Management Professional (PMP), Agile Project Management Practitioner, and Change Management certifications with Learning People Global.My Agile Project Management Foundation certification allows me to apply structured yet flexible methodologies that improve team performance and project outcomes.I am eager to connect with forward-thinking professionals and organizations that value efficiency, agility, and innovation. Let\'s collaborate to drive meaningful change and deliver high-impact projects.
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