Matt Bannon
Operations Director @Firstcom Europe Ltd
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WORK HISTORY
Operations Director @Firstcom Europe Ltd
Business communications and IT Managed Services across the UK, Europe and Scandinavia. We are ISO27001 certified.Firstcom Europe provides a range of business solutions for businesses of all sizes. Our systems are hosted in the cloud which means that they are secure and accessible from anywhere. Working from home or in remote offices is easy and all your information is stored safely. You can enjoy voice, chat, video and document sharing in a single application. Use your handset, mobile phone, tablet or laptop, whichever you find most convenient at the time.Firstcom Europe UK provides comprehensive managed IT support, including 24/7 remote service desks, infrastructure and End User support, cybersecurity, and cloud migration for UK businessesMy key areas of responsibility are:EngineeringProfessional ServicesIT Managed Service Operations, O365 and CyberUC Ops/ AssuranceCustomer Support Service Desk - Connectivity, Mobile, UC, Contact Centre and ITMSCustomer and Supplier EscalationSupplier ManagementProcurementProject Management, Provisioning, Order co-ordinationPre-sales and Bid SupportBusiness SupportBillingCustomer ExperienceAI and System AutomationAcquisition integrationhttps://firstcomeurope.co.uk/
EDUCATION
Manchester Law School
Post Graduate Diploma in Law (PGDL), Law
Bridgewater Sixth Form College
Business Studies, Politics, Economics, Geography and General Studies
The Nottingham Trent University
Bachelor of Arts (B.A.) Politics and Business, Politics and Business
SKILLS
ABOUT MATT BANNON
Experienced, driven and innovative Operations Director with a demonstrated history of working in the telecommunications and managed IT sector. Skilled in Business Process, Retail, Multi-channel Retail, Project delivery, supplier management, IT Service Management, and IT Strategy. Strong strategic business operations leader with a BA Hons in Business & Politics (Nottingham) and Post Graduate Diploma in Law (PGDL) from Manchester Law School.
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