Michael Mabanag

About Michael Mabanag

IT specialist with over 20 years of experience who possesses a passion to learn and a…

Experience

1. Sr IT Manager

   Mimosa

   May 2014 — Present

   Sr. IT Manager\\\\n-Author and maintain IT standards, processes and policies, best practices, and documentation\\\\n-Manage and maintain all IT equipment: servers, laptops, desktops, printers, telephony, audio and video\\\\n-Manage Corporate IT inventory and assets\\\\n-Manage local and remote desktop technicians. Communicate job expectations, conduct employee reviews, set priorities\\\\n-Research, develop, and implement IT security policies and solutions\\\\n-Develop and administer backups: data, network\\\\n-Design, install, and support Corporate wireless and wired networks including telecom and security systems\\\\n-Provide front-end User support and handle escalations\\\\n-Manage key services and core applications: Email, messaging, engineering systems, ERP, CRM, security\\\\n-Review infrastructure solutions to reduce costs: Rackspace to Office 365 migration, WebEx to Zoom, PGI Meet to Zoom, define standards\\\\n-Develop and manage vendor relationships (CDW, Apple Business Portal, Dell Office 365, Zoom.US, RFI, Zoom Imaging)\\\\n-Research technology that enable employees (MikroTik VPN solution, vSphere Server, enterprise printer, Slack, envoy, Brivo)\\\\n-Run audio and video for Mimosa events: Lunch and Learns, special guests, podcasts, corporate videos, and training videos\\\\n-Developed Mimosa’s RMA process, documentation, and training (Managed 900 RMA tickets)\\\\n-Helped develop Mimosa’s support organization: documentation, training, staffing\\\\n-Helped install and support Alpha test network: Servers, radios, routers\\\\n-Worked with facilities: Installed security cameras, building alarm, coordinated fire inspections, installed badge readers\\\\n-Coordinated HQ building move (moved lab, server and network equipment, oversaw lab and server build out, pulled cables)\\\\n-2-time nominee for employee of the quarter, Member of Culture Committee, coordinated backpack drive\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Skills

• Software Documentation
• Windows 7
• Powershell
• Scripting
• Windows Server
• Technical Support
• Windows Xp
• Vmware Esx
• Lotus Notes
• Troubleshooting
• Sccm
• Integration
• Semiconductors
• Information Technology
• Hardware
• System Deployment
• Software Deployment
• Data Center
• Testing
• Vbscript
• Intel
• System Administration
• Semiconductor Industry
• Operating Systems
• Servers
• Windows
• System Center Configuration Manager (Sccm)
• Configuration Management
• Automation
• Wireless Networking
• Networking
• Software Installation
• Xp
• Computer Hardware
• Perl
• Systems Engineering
• Virtualization