Mike B.

Senior Technical Support Engineer @TurningPoint Healthcare Solutions

Boca Raton, FL, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2022 — Present

Senior Technical Support Engineer @TurningPoint Healthcare Solutions

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Perform management, installation, testing, configuration and maintenance of desktops, laptops, software, phones, printers and authorized peripheral equipment • Respond to IT support calls, emails, service requests and incident tickets • Provide support and troubleshoot hardware, software and voice system issues • Provide support for network setup and issues • Support management of Users in Active Directory and other systems • Analyze IT hardware/software needs and prepare requisition requests M365 Admin Center/ intune/ Azure/CRM

EDUCATION

2008 — 2009

Kaplan University

Associate of Arts - AA, Computer/Information Technology Administration and Management

2004 — 2006

Palm Beach State College

Computer Engineering

2006 — 2007

Community College of Philadelphia

Information Technology

SKILLS

Windows XpRmsManagementNetworkingHpWindowsSwitchesDisaster RecoverySecurityBmc RemedyWindows 7SanIT ManagementSystem AdministrationLaptopsActive DirectoryWindows ServerHardwareRemedy Ticketing SystemOracle ScmTeam LeadershipTroubleshootingComputer HardwareSystem DeploymentServersDnsCisco TechnologiesIntegrationCisco RoutersLotus NotesMicrosoft ExchangeSoftware InstallationWindows VistaSharepointTrainingMicrosoft LyncsRoutersVpnRemote DesktopOperating Systems

ABOUT MIKE B.

I bring dynamic and effective leadership skills. I am flexible and hardworking with a strong drive to succeed.

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