Maaz Solkar
Cloud support engineer
- Role
- Remote Support Engineer at Cms It Services
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Maaz Solkar
I am an IT Support Engineer with 2+ years of hands-on experience in remote and onsite…
Experience
Remote Support Engineer
Jul 2025 — Present · Thane, IN
Log in to the ticketing system at the start of the shift.Prioritize issues (critical outages first).Connect to the user’s machine via remote tools.Identify and fix problems with applications, operating systems, or network access.Walk users through basic fixes if remote connection is not possible.Explain solutions in simple, non-technical language.Push software updates or patches remotely.Configure VPN, printers, or email accounts.Ensure antivirus, firewalls, and updates are active.Remove malware or block suspicious access.Escalate complex issues to network, server, or application specialists.
Education
MGMs Jawaharlal Nehru Engineering College
Bachelor’s Degree
2012 — 2016
Institute of Petrochemical Engineering
Diploma
2009 — 2012
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