Maaz Muhammad

About Maaz Muhammad

With seven years of combined experience, dedicated HR and administrative specialist has streamlined HR procedures and managed administrative tasks. success in HR and administrative areas, such as office management, talent acquisition, and employee relations]. excellent at fostering productivity, raising productivity, and enhancing organizational processes. With a history of successful stakeholder management and team collaboration, and excellent interpersonal skills. committed to maintaining a good balance between the needs of the workforce, corporate objectives, and regulatory requirements. A dynamic customer support coordinator, communication, and a coordinated strategy for satisfying customer demands have all contributed to continually delivering exceptional client experiences. exceptionally adept at evaluating support data to find trends and promote process changes. Consistently surpassing performance metrics and remaining cool under pressure.

Experience

1. Lead Customer Support Representative (Inbound)

   Rxnovo

   Oct 2021 — Present · US

   Support inbound and outbound phone lines for the pharmacy Answer calls, emails, and/or other requests from patients and/or healthcare providers while meeting or exceeding service-level goals. Able to balance priorities, working with team members, between inbound calls, responding to inbound email requests, and making Outbound calls to messages left on voicemail. To manage patients\' orders, enter precise patient RX information into Pioneer Software. Accurately and completely capture information and update systems appropriately Be flexible, organized, and able to comply with constantly changing program business rules Investigate issues that cannot be resolved at the time of the initial call and follow through until issue resolution Provide first-call resolution where possible. Demonstrate the ability to triage or escalate calls when first-call resolution cannot be performed to the patient’s satisfaction. Provide availability, tracking, and shipping information for patient’s medication as needed Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates and caregivers in a prompt, courteous, and professional manner ensuring compliance with state and federal regulations. Report adverse events/product complaint inquiries received in accordance with standard operating procedures and current good manufacturer practices. Execute day-to-day operations specific to the assigned program. Maintain patient confidentiality at all times.

Education

• Bahria College

  Matric

  2003 — 2005

• The University of Lahore

  Bachelor of Commerce - BCom

  2014 — 2016

• Punjab College Of Commerce Islamabad

  I.com

  2006 — 2008