Maayan Kaplan

About Maayan Kaplan

As a Sr. Director of Customer Success Retail, I leveraged data and technology to transform supply chains and business strategies for retail companies. With an MBA and an MS in Strategic Management, I have years of experience in leading cross-functional teams, designing and implementing business processes, and driving digital transformation.My mission is to turn strategic vision into executable operations, by collaborating with stakeholders, refining future-state business processes, addressing risks, devising mitigation strategies, and implementing strategic technology solutions. I am a motivational and empathetic leader who fosters user self-sufficiency and delivers bottom-line results. Through my innovative and data-driven approach, I have achieved significant improvements in customer satisfaction, gross margin, and forecast reliability.Core Competencies: Strategy, S & OP Strategy, Demand, Supply & Financial/ P&L Planning, Supply Chain, Material Planning, Inventory Control, Distribution Management, Contract Negotiations, Product Lifecycle Management (from New Product Introduction to End-of-Life), Procurement, Business/ Commercial Operations, Operating Budget, Business Metrics/ KPIs, Process Automation, Cost Reduction, Communication Management, Performance Management.Leadership: Vision Casting, Resource/Change Management, Team building, Mentoring/Coaching.TRAITS: Innovative, Visionary, Risk-aware, Organized, Trendsetting, Reliable, Growth VALUES: Creativity, Competency, Drive, Reason, Courage, Resilience EIQ: Emotional Integration, Adaptability, Insight, Conflict-Resolution, Empathy, Goal setting

Experience

1. Sr Director Customer Success Retail

   SPS Commerce

   Sep 2024 — Present

   SPS Commerce, the global authority in retail supply chain innovation, transforming complex retail ecosystems through cutting-edge automation and operational alignment. Lead a high-impact team managing a portfolio of enterprise retail accounts, ensuring our partners\' best-in-class customer success, seamless operations, and long-term growth- Spearhead a customer success team overseeing global enterprise portfolios, optimizing processes to elevate account health, retention, and performance metrics- Serve as a strategic advisor to C-suite stakeholders at enterprise retailers, delivering tailored, data-driven solutions that solve critical supply chain challenges and drive sustainable growth- Drive revenue expansion through proactive account strategies, collaborating with Sales to capitalize on growth opportunities, strengthen customer relationships, and ensure long-term value- Lead the end-to-end implementation of SaaS solutions, coordinating across departments to deliver flawless product launches and industry-aligned integrations that enhance operational efficiency- Define and measure success with targeted KPIs, leveraging performance insights to refine team goals, elevate service standards, and ensure alignment with SPS’s mission of driving retail innovation- Develop training and mentorship programs that build specialized expertise within the team, cultivating a customer-focused culture and ensuring exceptional service delivery at every level- Champion client advocacy and loyalty by continuously enhancing the customer experience, positioning SPS Commerce as the trusted partner for retail supply chain excellence.

Education

• The College of Management Academic Studies

  Bachelor of Laws - LLB, Law

  2005 — 2009

• Indiana University - Kelley School of Business

  Master of Science (MS), Strategic Management

  2017 — 2018

• Indiana University - Kelley School of Business

  Master of Business Administration (MBA), Strategy

  2014 — 2018

Skills

• Business Process
• Microsoft Word
• Team Leadership
• Erp
• Sap R/3
• Data Warehousing
• Data Extraction
• Sap Bw
• Sap Business Explorer (Bex)
• Sap Bi
• Data Migration
• Analysis
• Business Objects
• Process Improvement
• Data Modeling
• Powerpoint
• Microsoft Excel
• Sap Netweaver
• Business Intelligence
• Internet Explorer
• Outlook
• Sap Erp
• Management
• Strategy
• Business Process Improvement
• Sap
• Project Management
• Sharepoint
• Business Analysis
• Cross-Functional Team Leadership
• Ecc
• Crystal Reports
• Leadership