Maarten Laukens
Deputy Country Leader Salesforce Belux @Salesforce
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WORK HISTORY
Deputy Country Leader Salesforce Belux @Salesforce
BE
Deputy Country Leader and member of the Salesforce BeLux Country Leadership Team
EDUCATION
HOGENT
Master
Onze Lieve Vrouwecollege Assebroek
High School
University of Limerick
Bachelor
SKILLS
ABOUT MAARTEN LAUKENS
Pre-Sales consultant mainly focussing on Process Management and Process Improvement in both support and delivery organisations within industry, government, financial and energy sector.Responsible for the delivery of IT Service Management solutions tailored to the customer’s needs, taking into account People, Processes and Technology. This includes the development of new services, taking the role of Bid Manager in complex offerings, proposals, staffing agreements, managed service agreements and framework agreements. On a regular basis involved in Service Management assessments with customers using his strong focus on problem analysis and problem solving to recommend improvements. Provide assistance and support from a coaching perspective towards multiple ITSM consultants executing assignments at customers. To increase the capabilities of our organization, support is given assuring the knowledge infiltration of new service management concepts into the ITSM group and promotion of ITSM within the sales organization.Strong interpersonal, analytical and communication skills.
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