Maanav Setlur

Technical Product Manager | Risk & Fraud Platform at American Express | APIs, AI & Distributed Systems

Role
Product Manager - Risk & Fraud Platform at American Express
Location
Scottsdale, AZ, US
LinkedIn followers
500 followers

About Maanav Setlur

Technical Product Manager with 5+ years of experience bridging zero-to-one innovation and enterprise scale. Currently managing Risk & Fraud platforms at American Express securing $100B+ in transaction volume, where I launched self-service features delivering $4M+ in annualized savings.Previously Founding Product Analyst at a seed-stage startup, where I built data infrastructure from scratch to double qualified leads. I combine strategic rigor with technical depth—actively building AI agents and full-stack prototypes (React/Python) to drive velocity.

Experience

  1. Product Manager - Risk & Fraud Platform

    American Express

    Nov 2023 — Present · Phoenix, AZ, US

    Division: Credit & Fraud Risk | Product: Charge Verification (DCV)Charge Verification is a digital post-authorization product that verifies high-risk card-not-present transactions (e-commerce). It serves as the final line of defense for orders over $200, balancing fraud prevention with customer experience- Launched Self-Service Fraud Resolution: Identifying high operational overhead driven by live agent dependency, I launched a self-service resolution platform handling $40B+ in annual spend. This reduced agent call volume by 30% and delivered $4M+ in annualized savings- Platform Scale & Modernization: Led the architectural modernization of the platform by migrating to a distributed microservices framework, enabling it to scale across 20+ global markets and meet complex PSD2 compliance standards- Crisis Leadership: Resolved a critical production bug affecting customer transactions within 48 hours by convening a cross-functional war room and driving a temporary workaround while a full fix was developed.

Education

  • University College Dublin

    Study Abroad Program

  • Northeastern University

    Bachelor’s Degree, Bachelor of Science in Economics

  • Inventure Academy

    High School

  • W. P. Carey School of Business – Arizona State University

    Magna Cum Laude, Master's degree, Business Analytics

Skills

  • Leadership
  • Public Speaking
  • Project Management
  • Writing
  • Research
  • Communication
  • Microsoft Excel
  • Powerpoint
  • Microsoft Word
  • Product Marketing
  • Social Media Marketing
  • Customer Service
  • Management
  • Microsoft Office
  • Sales

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