Maanas Tripathi
Aspiring Business Analyst || Excel || Power Bi ||Trader || Business Management Student
- Role
- Customer Service Specialist at TP
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Maanas Tripathi
I am a results-driven professional with experience in e-commerce, influencer…
Experience
Customer Service Specialist
Mar 2025 — Present · Noida, IN
Although officially onboarded as a Senior Executive, I am currently operating in a dual capacity due to the evolving nature of internal processes. In practice, I am functioning as a Subject Matter Expert (SME), providing hands-on support and bridging operational gaps.Key Responsibilities: • Real-Time Support: Assisting Customer Support Executives during live calls by providing expert guidance and resolving queries that require advanced process knowledge. • Process Enablement: Addressing knowledge gaps by delivering just-in-time training and clarifications, ensuring consistent and accurate customer interactions. • Operational Execution: Handling backlog and pending operational tasks, including module completion and documentation, to maintain workflow continuity. • Team Management: Overseeing team dynamics, offering mentorship, and ensuring alignment with performance KPIs in the absence of formalized structures
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