Manjulla Nair
Banking Operations | Program Management | Customer Experience | Financial Services Growth Strategist | Cross-Functional Team Leadership
- Role
- Program Management Office Lead at Positivity
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Manjulla Nair
Results-driven Banking and Financial Services Professional with 24+ years of expertise…
Experience
Program Management Office Lead
Feb 2022 — Present
Responsible for overseeing a portfolio of complex projects, driving operational excellence, and ensuring alignment with business objectives.Achievements:Strengthened customer service management frameworks, ensuring superior client experience and satisfaction across all touchpoints.Directed cross-functional teams towards achieving project objectives, fostering collaboration and enhancing operational efficiency.Leveraged data analytics to interpret business requirements, enabling evidence-based decision-making and strategic improvements.Optimized program management processes by integrating critical thinking methodologies, resulting in improved project outcomes.Cultivated robust interpersonal relationships across departments, supporting seamless communication and cross-functional synergy.Applied analytical and time management skills to prioritize tasks effectively, ensuring timely project delivery within resource constraints.
Skills
- Human Resources
- Banking
- Crm
- Relationship Management
- Service Delivery
- Leadership
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