Manorama G

Experience

1. Senior Coach Service Delivery Manager

   Tech Mahindra

   Apr 2018 — Present · Hyderabad, IN

   Outsourced to Verizon US as Service Delivery manager, manages schedules, organizes and oversees Infra and Application projects and daily operations of teams and contractors. Hires, trains, and on-boards employees.Conducting training and technical assistance for qualified vendors/service providers and division staff. Part of Run operations, engaging with the incident response team and lead the process of documenting event details, creating incident response letters, building knowledge base and center of excellence with SME’s. Working as leader, mentoring, tracking and motivating team to ensure the performance is always aligned with the defined performance targets and KPI’s. Process Improvements – Identifying and iteratively build and improve the process frameworks, as well as make it a routine of reviewing, recommending and documenting improvements. Conducting Team building activities to motivate the team and productivity rise. Technology -Actively collaborate with technical project team members, providing inputs assisting engineers and analysts on the following: gathering and documenting user stories and detailed system requirements, documenting current state and designing target state architecture, creating training plans.Notable Achievements: Got Recognized as MVP by management for the reliable services and making Verizon accounta success and stable account. Achieved Leadership trust and stood outstanding for the team handling, projects and client satisfaction score always highest. Recent success of DR /Business continuity projects won client appreciations from client C level leaders for record time completion.

Education

• Osmania University

  Master of Business Administration (MBA)

  2008 — 2010

• Jawaharlal Nehru Technological University

  Bachelor of Technology (B.Tech.)

  2002 — 2006