Neha Modi

About Neha Modi

8+ years in Growth, CRM, Retention, Loyalty and Customer Lifecycle.Leading CRM, CLM & ORM at Fyers.At Lenskart.com, my focus as a Manager centred around crafting and implementing innovative CRM strategies to enhance customer loyalty and retention. Our team had developed robust campaigns that engaged and built lasting relationships with customers, leveraging my proficiency in CLM and team management.My tenure at Spencer’s, where I managed CRM and loyalty operations, laid the groundwork for my current success. I now apply these skills to orchestrate complex marketing initiatives that have significantly contributed to our customer base\'s sustained growth. The collaborative efforts and strategic direction of our marketing team underscore our dedication to delivering excellence in every customer interaction.

Experience

1. Head of Customer Relationship Management

   FYERS

   Apr 2025 — Present · Bengaluru, IN

   Growth, Retention, CLM

Education

• IMI Kolkata

  Master of Business Administration (MBA), Marketing

  2014 — 2016

• Shri Shikshayatan School

  Class XII, Commerce

  2009 — 2011

• St. Xavier's college, Kolkata

  Bachelor of Business Administration (B.B.A.), Marketing

  2011 — 2014

Skills

• Html
• Advertising
• Advertising Sales
• Managing Team
• Customer Service
• Communication
• Photoshop
• Retail
• Public Speaking
• Event Management
• Research
• Business Analysis
• Integrated Marketing Communications Planning
• Competitive Analysis
• Strategic Planning
• Business Development
• Social Networking
• Digital Marketing
• Relationship Marketing
• Social Media Marketing
• Management
• Powerpoint
• Microsoft Excel
• Marketing Communications
• Facebook
• Creative Writing
• Microsoft Word
• Public Relations
• Business Strategy
• Time Management
• Marketing
• Social Media
• Brand Management
• Marketing Strategy
• Marketing Research
• Negotiation
• Marketing Management
• Microsoft Office
• Sales
• Teamwork