Mandeep
Customer Service Manager @Siemens
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WORK HISTORY
Customer Service Manager @Siemens
Calgary, AB, CA
EDUCATION
Government Polytechnic Ambala City, Haryana
Diploma, Electronics and Communications Engineering
Symbiosis Centre for Distance Learning
Post Graduate Diploma in International Business, International Business
Symbiosis Centre for Distance Learning
Post Graduation Diploma in Business Administration, Marketing
Thapar Institute of Engineering & Technology
Electronics Instrumentation and Control Engineering, Electronics and control systems
ABOUT MANDEEP
Dynamic and results-driven Operations Manager with over 13 years of experience in sales, business development, and operational strategy across diverse sectors, including HVAC building automation, renewable energy, and automotive. Currently serving as Client Service Manager at Siemens Canada in Calgary, where I oversee preventive maintenance contracts, manage small-scale projects for deficiency corrections and system upgrades, ensure operational efficiency, control costs, and drive client satisfaction in building automation technologies. My background in optimizing processes and exceeding KPIs has consistently delivered growth in revenue and business volumes.Proven track record in strategic planning, channel sales, customer retention, and team leadership. Highlights include pioneering solar water pumping projects from inception at CRI Pumps, leading product approvals and government certifications at Elcomponics and Lucas TVS, and managing business development initiatives at Nidec, all showcasing strong project management acumen in planning, execution, stakeholder coordination, and delivering results on time and within budget. Skilled in Salesforce, SAP, and Microsoft Office, I excel in negotiation, conflict resolution, and cross-functional collaboration to streamline operations and achieve targets 10-15% above goals.With a strong foundation in operations management, I\'m continually focused on honing leadership skills to inspire teams and drive innovative solutions in sustainable technologies. Committed to community impact through volunteering with local organizations. Happy to connect with fellow professionals and experts in operations, leadership, and industry trends!
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