M Umer Farooq
Service Delivery Manager - Emea @Invention Technology Llc
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WORK HISTORY
Service Delivery Manager - Emea @Invention Technology Llc
FL, US
Lead end-to-end IT service delivery, ensuring client satisfaction and SLA compliance.Act as the primary point of contact for clients, handling escalations and building strong relationships.Manage and coordinate technical teams to deliver efficient support and project services.Monitor service performance, prepare reports, and drive continuous improvement initiatives.Oversee incident, change, and problem management to ensure minimal business disruption.Optimize resources and costs while maintaining high-quality service standards.Ensure compliance with governance, security, and contractual requirements.
EDUCATION
University of the Punjab
Bachelor's degree, Science
ABOUT M UMER FAROOQ
As a Service Delivery Manager at Invention Technology LLC, I lead IT service delivery across EMEA and US regions, ensuring client satisfaction and SLA compliance. My role entails managing technical teams, overseeing incident, change, and problem management, and optimizing resources to uphold high-quality service standards. I collaborate with clients to address concerns, foster relationships, and drive continuous improvement initiatives. With a Certifications in project management and digital marketing, I bring expertise in customer support, service management, and process improvement. My goal is to align IT services with business objectives while enhancing operational efficiency and delivering exceptional customer experiences.
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