M Santhosh Prabhu
Customer Experience Manager @Navi
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WORK HISTORY
Customer Experience Manager @Navi
EDUCATION
University of Mysore
J S S college, Business/Commerce, General
The ICFAI University, Dehradun
Master of Business Administration - MBA, Finance, General
ABOUT M SANTHOSH PRABHU
MBA in Finance & Marketing with 17+ Years of experience in Insurance Underwriting/Administration/IT Service desk/Credit risk/Customer Service.Responsibilities & Initiatives:Worked in KYC,VKYC, VKYC Audit,Insurance Underwriteing, Accounts, Customer Escalations,Due deligence, QA,Credit Assessment,Handled Agencies on DPD buckets,Vendor Management, Incident Management,Customer ExperienceIncident Management process for Enterprise service customers.(Product Supported)IBM,SUN,CISCO,NORTEL,EMC.Sophisticated knowledge on SAP CRM tool.Ensuring closure of all queries & complaint s as per defined TAT.Key initiator in creation of contract & Policy issuance at branch level.Achievements:Got an appreciation letter from the co for best policy servicing.Maintained FTR rate of more than 95% from date of joining.Twice got an appreciation letter from Co on best incident Management processing within SLA.Got an appreciation letter for SPOC for bank reconciliation.
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