M Sanjana Rao

Servicenow Consultant @Nike

Worked on ITSM module and Service Portal. Built complex Order guides. Developed Complex UI pages and Inbound actions and script includes. Streamlined LDAP integration and single sign on. Worked on Subscription based services and make them subscribe able through catalog items.• Developed HR integration using Rest webservice and populating the HR data into ServiceNow. Worked on complex workflows and flow designers.• Performed San Diego Version Upgrade, performed version patching’s and cloning’s, Developed ATF for ITSM modules and enhanced test suites. Performed recurring environment maintenance by performing clones. Worked towards the resolution of incidents involving in the different modules like ITBM, ITOM and VIR (Vulnerability Incident Response)• Developed Next Experience UI Themes and configured ACL’s for strengthening the security across different modules.