M. Mustafa Shah
Spinny Car Service centre As a Service Advisor
- Role
- Service Advisor at Spinny
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
Experience
Service Advisor
Oct 2025 — Present
Key Responsibilities - Customer Interaction: Greet customers, actively listen to their concerns, and assess their vehicle\'s service needs through questioning, visual inspection, or test drives. Technical Communication: Translate customer issues and the results of technical inspections into clear, understandable recommendations for repairs. Service Coordination: Prepare detailed service orders, submit them to technicians, and ensure timely and accurate completion of the work. Cost Management: Provide accurate cost estimates for services and parts, and collect payments upon completion of the repairs. Customer Follow-Up: Keep customers informed about the status of their vehicle\'s service and follow up after completion to ensure satisfaction. Sales & Retention: Promote additional services, packages, and maintenance options to enhance customer loyalty. Problem Solving: Professionally handle customer complaints and questions, finding effective solutions and maintaining a positive customer experience. Record Keeping: Maintain thorough and accurate records of all service activities, including work orders and customer interactions. Essential Skills Technical Knowledge: A strong understanding of vehicle mechanics and repair processes. Communication: Excellent interpersonal, listening, and verbal communication skills to clearly explain technical information to customers. Customer Service: Patience, empathy, and the ability to manage customer expectations and inquiries professionally. Problem-Solving: The ability to diagnose issues, evaluate solutions, and make sound decisions under pressure. Organization: Strong organizational and time management skills to handle appointments and maintain accurate documentation.
Education
Rajkiya Inter College lucknow uttar pardesh
H.S.C Passed
Rajkiya English High school
S.S.C Passed
Anjuman Islam M.H. Saboo Siddik Polytechnic Of Machenical Engineering College
Diploma in Mechanical Engineering is a Three-years
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