M Malathy
LWD 4th July 2025
- Role
- Analyst at HCLTech
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
About M Malathy
Developed and maintained BI dashboards and reports to monitor key performance indicators (KPIs) related to IT services. Collaborated with ITSM teams to perform root cause analysis and implement corrective actions to prevent recurring incidents. Analyzed incident and change management data to identify areas for process optimization and automation. Developed and implemented a Power Automate workflow to automate the creation and distribution of monthly IT service performance reports, reducing manual effort by 75%. Implemented ETL processes using SSIS to automate data integration tasks, resulting in improved efficiency and accuracy.
Experience
Analyst
Mar 2021 — Present · Chennai, IN
Education
Delhi University
Bachelor of Commerce - BCom
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