M. Lynn Arnett
Senior Client Success Manager at Cvent
- Role
- Senior Client Success Manager at Cvent
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About M. Lynn Arnett
Dynamic, strategic leader in the meetings industry with a proven track record of successful strategy development, value creation and leading high performance teams. Outstanding relationship builder skilled at collaborating with diverse groups to achieve a common vision and produce results that consistently exceed expectations. LEADERSHIP HIGHLIGHTS * Created a Client Council to collaborate with key stakeholders to drive continuous innovation and program optimization aligned with improving the stakeholder experience * Developed strategic business plan to create new online business segment based on client and site needs with sales of $2.0M within 3 years and formed relationships with key opinion leaders to develop training* Expanded operations in Europe and Asia Pacific and grew a high performance team from 4 staff to 25 staff globally * Created key performance metrics and developed a dashboard to track metrics across studies* Awarded by Procter & Gamble senior management for leading a global program of attendees to showcase global technology and brand innovationKEY COMPETENCIESStrategic Planning | Operations Management | Leadership/Team-Building | Complex Program Management | Contract Negotiation/Administration | Communications | Infrastructure Design | Change Management | Process Improvement | Budget/P&L/Forecasting | Vendor/Client Relations
Experience
Senior Client Success Manager
Feb 2022 — Present · Cincinnati, OH, US
Leads account oversight and ownership supporting Global and/or Fortune 500 level clients to successfully implement and utilize Cvent’s products and services for their Strategic Meetings Management Programs.
Education
Xavier University - Williams College of Business
Master of Business Administration (M.B.A.), Business Administration and Management, General
2015 — 2016
Wilmington University
BA, Business Management
1998 — 2002
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