Manmitha D.

Guest Service Agent @Fairmont Empress

Victoria, BC, CA

My time at the Empress has helped me gain proficiency in various operational areas, including Accounting, Night Audit, Royal Service and Concierge services. Additionally, I have developed technical proficiency in using industry-standard systems such as Opera, Seven Rooms and Kipsu further enhancing my capability to deliver exceptional service.Guest Service Agent Responsibilities- Providing exceptional service and ensuring customer satisfaction- Checking guests in and out of Opera system- Promoting the ALL and Accor program (along with various other sub-programs and partnerships)- Multitasking - Managing cash float and end of day reports- Making reservations for the guests at the hotel’s various outlets - Offering upgrades to guests and recommending attractions nearby

TGES

Humanities/Humanistic Studies

University of Victoria

Bachelor of Arts - BA

North Island College

Associate of Arts - AA