Michelle Birch
Enterprise Transformation Leader | Guiding High-Stakes Change in Technology Organizations | Board & Executive Partner
- Role
- Chief Customer Officer at Bandwidth Inc.
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Michelle Birch
Most transformation initiatives fail because they\'re led by people who\'ve never had to execute one. I\'ve spent my career in the trenches - leading some that succeeded, learning from ones that didn\'t.I built transformation and delivery capabilities at companies during hypergrowth phases. Led global operations and award-winning customer experience teams through SOX compliance, regulatory expansion, and technology modernization. Modernized business systems for regulated industries. Developed leaders and teams through the kind of change that tests both strategy and culture. The work where technology, operations, and people collide.I\'m drawn to the inflection points where technology companies need fundamental transformation, not incremental improvement - the moments when growth, scale, or regulatory complexity demand both strategic vision and operational excellence.Because transformation isn\'t a framework. It\'s leadership through complexity.Technology transformation | AI-enabled operations | Enterprise change leadership | Operational excellence
Experience
Chief Customer Officer
Aug 2024 — Present · Raleigh, NC, US
Bandwidth (NASDAQ: BAND) is a global cloud communications software company that helps enterprises deliver exceptional experiences through voice calling, text messaging and emergency services. Our solutions and our Communications Cloud, covering 65+ countries and over 90 percent of global GDP, are trusted by all the leaders in unified communications and cloud contact centers–including Amazon Web Services (AWS), Cisco, Google, Microsoft, RingCentral, Zoom, Genesys and Five9–as well as Global enterprises and SaaS builders like Docusign, Uber and Yosi Health. As a founder of the cloud communications revolution, we are the first and only global Communications Platform-as-a-Service (CPaaS) to offer a unique combination of composable APIs, AI capabilities, owner-operated network and broad regulatory experience. Our award-winning support teams help businesses around the world solve complex communications challenges to reach anyone, anywhere. For more information, visit Bandwidth.com.
Education
UNC Kenan-Flagler Business School
SpectraSite Leadership Institute
University of Maryland
BS, Technology Management
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