Marco V.
Customer Support Manager at Motorola Solutions
- Role
- Customer Support Manager at Motorola Solutions
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Marco V.
As Customer Support Manager, I help public safety agencies maximize mission-critical technology to build safer, more connected communities. I focus on building trusted partnerships, supporting adoption, and ensuring long-term value for the organizations we serve. Backed by over a decade in law enforcement and a Master’s in Cybersecurity, I bring a unique perspective that blends frontline insight with technical expertise to drive meaningful outcomes.
Experience
Customer Support Manager
Sep 2025 — Present · Atlanta, GA, US
Manage government service contracts, ensuring successful delivery of Motorola Lifecycle Service products and compliance with SLAs.• Serve as the primary customer contact, building trusted partnerships and addressing concerns to drive satisfaction and long-term value.• Collaborate with sales, program managers, and vendors to support renewals, proposals, and service account planning.• Oversee contract performance, forecasting, billing, and cost goals to ensure accuracy and profitability.• Support adoption of mission-critical technology by coordinating with internal teams, sub-contractors, and agencies.
Education
Kennesaw State University - (CCSE) College of Computing and Software Engineering
Master of Science - MS, Cybersecurity
Georgia State University
Associate of Science - AS, Criminal Justice/Law Enforcement Administration
Georgia State University - Andrew Young School of Policy Studies
Bachelor of Science - BS, Criminal Justice/Police Science
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