Abdul Quddus
Senior Program Manager @London Borough of Hackney
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WORK HISTORY
Senior Program Manager @London Borough of Hackney
Leading the borough’s flagship HEALS transformation, redesigning inclusion, SEND, and alternative provision services. Established programme governance, risk, and delivery frameworks reporting to the Director of Education & Inclusion. Directing multiple workstreams (Service Design, Processes, Commissioning, Reorganisation) under a unified transformation plan. Developing a Target Operating Model (TOM) to deliver projected £1.3M savings. Delivering a performance framework and benefits realisation plan to track outcomes and financial impact. Coordinating multi-agency partners to embed a sustainable, trauma-informed model.
EDUCATION
University of Westminster
Bachelor of Science (BSc), Business Information Technology
SKILLS
ABOUT ABDUL QUDDUS
I am a Senior Transformation Manager with over 17 years’ experience in Programme Management and Business Analysis, leading large-scale digital, data, and service transformation across the public sector. I specialise in delivering strategic change programmes that modernise services, improve efficiency, and achieve measurable outcomes for communities.Throughout my career, I have:• Directed multi-million-pound transformation programmes, embedding new Target Operating Models (TOMs), governance frameworks, and a data-driven decision-making culture.• Delivered £2m+ cost savings through service redesign, process improvement, and contract optimisation.• Led cross-functional teams of 200+ staff, aligning strategy, operations, and budgets to drive sustained improvement.• Delivered digital platforms, MIS, and business intelligence solutions to strengthen reporting, integration, and service quality.• Partnered with senior leaders across health, education, and central government to co-produce integrated service models, including the nationally recognised Family Hubs transformation programme.I bring a unique blend of strategic vision and hands-on delivery, with proven expertise in:• Programme & Portfolio Management (PRINCE2®, MSP, Agile, Waterfall)• Business Analysis & Process Modelling (BCS)• Change & Transformation (TOM Development, Benefits Realisation, OBA)• Governance, Risk & Dependency Management• Stakeholder Engagement at C-suite and cross-agency levelI am committed to leveraging data, technology, and innovation to design services that are sustainable, inclusive, and impactful.Open to senior opportunities in Programme Management, Business Analysis, and Transformation Leadership, where I can drive strategic change, measurable benefits, and lasting impact.
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