Lyuba Popadic

About Lyuba Popadic

I work at the intersection of analytics, AI deployment, and customer engagement at Komodo Health, where I\'m part of the team building out Marmot — the company\'s healthcare-native AI platform.Day-to-day, my work covers agent configuration and system prompt design, customer onboarding and enablement, and technical troubleshooting across enterprise pharma accounts. I was one of the first people at Komodo to deploy Marmot with external customers, starting with Alnylam Pharmaceuticals when the platform launched in 2025.

Experience

1. Manager, Analytics and Insights

   Komodo Health

   Jan 2025 — Present · New York, NY, US

   Onboarded Alnylam Pharmaceuticals as one of Marmot\'s first enterprise customers — handled agent configuration, system prompt design, user provisioning, and enablement from initial deployment through ongoing adoption• Run proactive QA on client agent activity (147 sessions to date), diagnosing data pipeline issues and prompt failures before they reach clients; maintain internal and external issue trackers and approve all client-facing communications on platform issues• Work across engineering, product, and account teams on feature readiness decisions, technical escalations, and translating client needs into product changes

Education

• Mount Holyoke College

  Bachelor of Arts (B.A.), Economics

  2015

Skills

• Microsoft Word
• Microsoft Powerpoint
• Leadership
• Project Management
• Data Analysis
• Microsoft Excel
• Customer Service
• Microsoft Office