Lyssa MacCaughey

Founder & Consultant @Hospitality Marketing Solutions

Boston, MA, US

I created Hospitality Marketing Solutions to provide independent hotels, catering companies and hotel management companies with results-oriented selling skills training tailored exclusively to the hospitality industry. With an integrated approach using highly detailed mystery shopper\'s surveys to diagnose the salesperson\'s effectiveness, a variety of formal skills training programs to introduce and hone sales communication skill usage and follow up shops & developmental plans, HMS quickly became the one stop service for developing sales professionals in our industry. Central to all of our programs and services is the focus on satisfying customer needs. It\'s a simple fact that people buy from those they like, trust and believe. The HMS team spares no effort to teach each salesperson the written and personal communication skills that will help them to forge lasting customer relationships and achieve optimal actual results.

Universitat Innsbruck, Austria

1975 -1976

University of Notre Dame

Bachelor of Arts, English