Terry L.

About Terry L.

Proven history of driving cloud modernization, digital transformation, and seamless Microsoft Teams and Exchange migrations/deployments for enterprise customers. Trusted advisor for Microsoft Teams and Copilot, specializing in enhancing governance, security, compliance, collaboration, and user adoption. Expertise in cloud infrastructure optimization to deliver scalable solutions that improve performance, productivity, and operational efficiency. Adept at resolving complex technical challenges, mentoring engineers, and aligning technology with business goals to deliver measurable results. Recognized for empowering global organizations through cutting-edge, future-proof cloud solutions that drive innovation, collaboration, business growth and satisfied customers

Experience

1. Global Delivery Cloud Solution Architect - Microsoft Teams

   Microsoft

   Feb 2026 — Present · Colorado Springs, CO, US

   Provide guidance and support for Teams core features such as chat, channels, meetings, file sharing, and collaboration workflows.• Collaborate with customers to understand business needs and translate them into scalable Teams-based communication solutions• Deliver technical workshops and training sessions focused on Teams usage best practices• Assist in licensing, configuration, and customization of Teams and related Microsoft 365 service• Document best practices, troubleshooting guides, and reusable deployment templates for internal and customer use• Examine possible workarounds and escalations as required• Set an example of excellence as a Microsoft representative, enhancing the company\'s image and reputation through your credibility, preparation, commitment, and first-class delivery• Demonstrate strong leadership and communication skills; ability to develop strategic on-going customer relationships, gain trust and respect for the company. Architects must also possess strong technical writing, presentation and training skills.• Enjoy teamwork and actively contribute to their peer group as well as our customer account teams• Communicate to all levels from CIO to the technical staff on the ground• Work with and lead Partner Customer Engineers and Supplier Delivery Managers

Education

• Community College of the Air Force

  Associate of Science (AS), Information Management

• Park University

  Bachelor of Science - BS, Computer and Information Sciences, General

Skills

• Microsoft Sql Server
• Hyper-V
• Microsoft Exchange
• Exchange 2010/2007/2003
• Windows Server
• Lync
• Iis
• IT Operations
• Systems Engineering
• Internet Information Services (Iis)
• Microsoft Products
• System Administration
• System Deployment
• Servers
• Dns
• Microsoft Technologies
• Cloud Computing
• Powershell
• Technical Leadership
• Virtualization
• Active Directory Experience
• Product Support
• Troubleshooting
• Lync Server 2010