Jeremy Lyon

About Jeremy Lyon

Highly motivated Information Technology Professional experienced in managing the running…

Experience

1. Manager, Information Technology

   Norton Rose Fulbright

   May 2015 — Present · Dallas, TX, US

   Ensure that all IT equipment and infrastructure is maintained within the Dallas office - Maintain Dallas budget for hardware, software and maintenance agreements - Identify and address operational technology needs - Assist with evaluation, testing, and deployment of new technologies - Responsible for seeing that current technologies are maintained and working as designed - Ensure that all IT Service functions are performed within budget - Responsible for ensuring that IT Services are delivered to the firm with the highest level of Customer Service possible - Solicit feedback from firm personnel and enact change to improve the level of service provided - Lead and manage the local IT team - Provide an escalation path, operational oversight, personnel management, and professional development opportunities for this team - Pinpoint & fix major structural problems via Problem Management - Attend change advisory board to review and vet Change Management submissions - Register and process all complaints, wishes and requests using Incident Management - Work closely with local office administration to provide other services as required

Skills

• Vmware Server
• Troubleshooting
• Active Directory
• Xp
• Windows Server
• Human Resources
• IT Management
• Microsoft Exchange
• Networking
• Disaster Recovery
• Citrix Metaframe
• Project Management
• Network Administration
• Windows 7
• Iis
• Active Directory Experience
• Windows Xp
• Microsoft Sql Server
• Wireless Networking
• Computer Hardware
• Juris
• Management
• Os X
• Edocs
• Mac Os X
• Citrix
• Vendor Management
• Cisco Vpn
• Software Documentation
• Microsoft Office
• Data Center
• Technical Support
• System Administration
• Servers
• Crm
• Litigation Support
• Hyper-V
• Sharepoint
• Training
• Vmware