Lynsey Strand

About Lynsey Strand

Accomplished professional with 20+ years spanning technical writing, business analysis, and program delivery across IT, telecommunications, engineering, and federal programs. Skilled at translating complex systems into clear, actionable content that drives adoption, stakeholder alignment, and operational efficiency.Expertise includes API documentation, compliance reporting, enterprise standards, and federal telecommunications programs. Proven success in requirements gathering, process modeling, change management, and enterprise learning solutions that support organizational growth.Recognized for leading national security, corporate, and global documentation initiatives, including DHS CISA NGN-PS, PCI DSS compliance reporting, and API University programs. Skilled in Agile/Scrum environments and adept at partnering with engineers, program managers, SMEs, and cross-cultural teams to ensure accuracy, compliance, and operational excellence.Key Skills & ToolsTechnical Expertise: API platforms · IT security · Telecom · Compliance & Standards · Process Improvement · Knowledge Management · Agile/ScrumTools: Apigee · Swagger/Postman · GitLab · Confluence/Jira · ServiceNow · Visio · MS 365/SharePoint · Hivebrite, iModulesClearances: Public Trust (USDA)| Confidential (DOI)Education: B.A, University of Notre Dame | Graduate Coursework in Technical Communication (Telecom), Colorado State University

Experience

1. Technical Writer Sdit

   Charter Communications

   Sep 2025 — Present

   Develop and publish the centralized Public Cloud documentation and resource hub. Define the comprehensive AWS/GCP application-migration journey to streamline processes. Create scalable documentation frameworks to enhance consistency and improve onboarding experiences.

Education

• American University

  Semester Program in Journalism (via University of Notre Dame), Washington, D.C.

• Colorado State University

  M.S. Program - Technical Communication

• University of Notre Dame

  B.A. – Government & International Studies; American Studies (Journalism & Writing)

Skills

• Event Planning
• Employee Training
• Program Management
• Writing
• Research
• Marketing Communications
• Training & Development
• Project Management
• Social Media
• Cross-Functional Team Leadership
• Technical Documentation
• Business Development
• Strategic Planning
• Technical Writing
• Strategy
• Management
• Team Building
• Training
• Leadership
• Corporate Communication
• Analysis
• Editing
• Corporate Communications
• Public Speaking
• Marketing