Lynsey Walton
Customer Success Trailblazer seeking a challenging opportunity in Customer Success.
- Role
- Manager of Customer Success at Southwest Airlines
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Lynsey Walton
Customer-centric and results-driven Customer Success Manager with over 4 years of experience as an Enterprise CSM. I am a passionate and proactive leader focused on achieving success, strategic planning solutions, and ensuring customer satisfaction.I play a pivotal role in: Conceptualizing, developing, educating, and implementing success plans for organizations Facilitating virtual and in-person trainings of over 600 end users, highly skilled at unpacking pain points, mitigating risks, establishing trust by building rapport Cultivate meaningful relationships through genuine curiosity and authenticity Data-driven and analytic-obsessed, I excel in making informed decisions that empower both clients and team members to thrive Embracing a consultant-like approach, I confidently tackle difficult conversations, clearly identifying stakeholders\' initiatives and objectives, and aligning end-users with internal KPIs to achieve our overarching goalsWhen I\'m not crafting exceptional customer experiences, I’m on a quest to discover the best taco shop in DFW or embracing the challenge of Pilates class!
Experience
Manager of Customer Success
Jun 2024 — Present · Dallas, TX, US
Education
Metropolitan State University of Denver
Bachelor of Science - BS, Meeting and Event Planning, Business Administration
2013 — 2018
Prague University of Economics and Business
International Business
Skills
- Microsoft Word
- Team Leadership
- Direct Sales
- Customer Service
- Event Design
- Event Planning
- Time Management
- Hospitality Management
- Hospitality
- Cvent
- Event Production
- Microsoft Excel
- Event Management
- Event Designing
- Microsoft Office
- Strategic Planning
- Project Management
- Customer Satisfaction
- Training
- Leadership
- Hospitality Industry
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