Lynsay McEwen
Head of Customer Support Group @Totalmobile Ltd
Kilmarnock, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2024 — Present
Head of Customer Support Group @Totalmobile Ltd
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GB
Responsible for overseeing the day to day Customer Support RelationshipsDriving Continuous Evolution of our Customers Support ExperienceOperational Process Improvements
EDUCATION
2014 — 2015
University of Ulster
Customer Contact Planning and Management, Contact Center planning and management
2001 — 2006
University of the West of Scotland
BCS Business IT with E-Business, Computer Science
SKILLS
AcdTroubleshootingIT Service ManagementChange ManagementAicAvaya TechnologiesManagementCall CentersIpPdsAvaya Ip TelephonyIqTechnical SupportAvaya Communication ManagerAaccCall LoggingOracleAvaya AuraWorkforce ManagementCisco Call ManagerIncident ManagementSqlItilLinuxContact CentersVmwareTelecommunicationsAdvanced SegmentationCognosAvaya Site AdministrationGenesysTelephonyWindowsTeam ManagementActive DirectoryAvayaCti
ABOUT LYNSAY MCEWEN
Enthusiastic about all things transition and customer experience and making our customers…
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