Lynora Chew
- Role
- Retail Customer Success Director at PTC
- Location
- Miami-Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
Experience
Retail Customer Success Director
May 2022 — Present
Lead and build consensus cross functionally to optimize customer\'s ability to realize value from PTC solutions • Act as Voice of the Customer - provide internal feedback on how FlexPLM can better serve Retail Customers • Lead Health checks with existing customers to identify areas for product optimization and share industry best practices • Create and drive customer engagement through communication outreach, i.e. webinars, newsletter, community site • Identify and cultivate new opportunities through customer awareness of new, emerging or existing technologies, demonstrate the value of these technologies and how they can affect positive results for the customer • Deliver visibility and metrics to deliver predictive analysis of customer opportunities and risk • Engage as Subject Matter Expert to support Sales campaign for new prospects • Drive proof of concept discussions on Request for Proposals (RFP) for customer prospects • Contribute to PTC intellectual property and assets through research, documentation of best practices, delivery development, and sales collateral
Skills
- Flex Plm
- Trade Regulation
- Print Development
- Garment Costing
- Apparel
- Sourcing
- Sales
- Powerpoint
- Functional Requirements
- Target Costing
- Leadership
- IT Project Implementation
- Change Management
- Product Development
- Business Process Improvement
- Fashion Design
- Global Sourcing
- Fashion
- Merchandising
- Licensing
- Textiles
- Visio
- Raci
- Training & Development
- Wovens
- Microsoft Excel
- Project Management
- Fabric Development
- User Acceptance Testing
- Sportswear
- Management
- Wholesale
- Trend Analysis
- Forecasting
- Denim
- Garment Manufacturing
- Delivering on Time
- Retail
- Product Management
- Visual Merchandising
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