Lynnette Heidecker

About Lynnette Heidecker

Network Operations Sr. Manager with previous roles in Project Management, Operational Excellence, and Business Intelligence• Currently leading a team of five technical writers in an agile environment • Perceptive and forward-thinker

Experience

1. Sr Manager Network Operations

   Pulse

   Oct 2022 — Present · Houston, TX, US

   Editor-in-chief for a team of 5 technical writers• Responsible for the development and adherence of departmental procedures and controlsSelected Accomplishments:• Collaborated with Operational Excellence team to develop BOT process for checking footers on documents• Effectively reduced the number of published forms by 50%• Continuous improvements made to reduce unnecessary steps across procedures

Education

• Texas A&M University-Corpus Christi

  Bachelor of Business Administration (B.B.A.), Management Information Systems, Business Applications

  2004 — 2008

• University of Houston-Victoria

  Master of Science (M.S.), Computer Information Systems

  2012 — 2015

Skills

• Teamwork
• Edisim
• Microsoft Azure
• Call Centers
• Analysis
• Visio
• Microsoft Sql Server
• Crm
• Rally
• Secure File Transfer
• Vendor Management
• Microsoft Access
• Python
• Nexus
• Customer Relationship Management (Crm)
• Systems Analysis
• Business Process Improvement
• Process Improvement
• Training Delivery
• Lotus Notes
• Merchant Services
• As400 Sql
• Technical Support
• Business Analysis
• Troubleshooting
• B2b
• Databases
• Tumbleweed
• Time Management
• Gds Systems
• Software Documentation
• Sdlc
• Microsoft Word
• Big Data
• Salesforce.com
• Project Management
• Customer Service
• Management
• Microsoft Excel
• Powerpoint