Lynne Smith

Group ER, People and Culture Lead (Head of People and ER) @The Go-Ahead Group

Coldstream, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2025 — Present

Group ER, People and Culture Lead (Head of People and ER) @The Go-Ahead Group

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Newcastle Upon Tyne, GB

Shaping a new Group-wide role that brings together ER, IR, Reward and Engagement under a unified, values-led approach. Reporting to Group CPO and partnering across the Go-Ahead operating companies. Go-Ahead Group are a leading international public transport company providing bus and rail services. Founded as a small bus operator in North East England, Go-Ahead has grown over 30 years to become an international public transport leader.With community always at our core, we deliver reliable, punctual and welcoming services that are accessible to all. With colleagues, rail services and over buses, Go-Ahead operates across the UK, Ireland, Singapore, the Nordics and Australia.

EDUCATION

N/A

Barrow and Parker

The Institute of Leadership Level 7, HR & L&OD Directors Professional Programme

2004 — 2005

Heriot-Watt University

MSc, Business Management with HR

N/A

Barrow and Parker

ILM Level 7, Coaching and Mentoring

2009 — 2012

CIPD Qualifications

Graduate CIPD qualification

2020

CIPD Qualifications

Level 7 Employment Law

2000 — 2004

University of Glasgow

MA, Anthropology and Sociology

ABOUT LYNNE SMITH

I’m a commercially minded HR leader with over 20 years’ experience helping businesses scale, transform, and get the best from their people. I’ve worked across PE-backed, unionised, and international environments, leading HR through growth, M&A, and restructuring.What I bring is pragmatic delivery and measurable results, whether that’s saving £1m+ in HR operations, halving turnover, or building cultures that lift engagement scores above sector benchmarks. I focus on making people strategies practical, data-led, and aligned with business goals, so they deliver real impact for both employees and customers.I enjoy working with organisations at pivotal moments including scaling up, integrating acquisitions, or needing cultural reset. I partner CEOs and Senior Leadership teams to shape strategies that stick.

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Lynne Smith — Group ER, People and Culture Lead (Head of People and ER) at The Go-Ahead Group in Coldstream, GB | Unifers