Lynne Caldon

About Lynne Caldon

As a seasoned Product Owner and Vice President I bring a wealth of experience and proven success managing and optimizing key platforms such as ServiceNow, Salesforce, DocuSign, Twilio, TeleMessage and Apptio. My career is defined by a strong track record in building and leading high performing teams, driving innovation, and achieving strategic goals. My leadership is rooted in fostering collaboration, encouraging continuous improvement, and embracing new challenges with a strategic mindset.

Experience

1. Vice President Product Owner

   Prudential Financial

   Aug 2023 — Present · US

   As Product owner of Service Enablement Platforms, I lead the strategic vision, development, and optimization of key service enablement tools including ServiceNow, Salesforce, DocuSign, Twilio, TeleMessage and Apptio. My role is pivotal in ensuring these platforms are seamlessly integrated and effectively utilize to ensure our service delivery and operational efficiency.

Education

• Southern New Hampshire University

  Associate's degree, Accounting

Skills

• Service Level Management
• Itil
• Business Process
• IT Strategy
• Management
• Incident Management
• Data Center
• IT Management
• Service Continuity
• Business
• IT Service Continuity
• Requirements Analysis
• Business Continuation
• Process Improvement
• Project Portfolio Management
• Service Delivery
• Project Management
• Governance
• Service Management
• Availability Management
• Vendor Management
• IT Service Management
• Change Management
• Problem Management