Lynne Bibby

WORK HISTORY

EDUCATION

SKILLS

ABOUT LYNNE BIBBY

30 years IT experience across Government, Telecommunications and Transport Industries Project Manager in Rail Operations, gaining experience of UK Rail Industry from an Operational perspective IT Support Manager for large multi-skilled team providing end to end support of applications specifically designed for the Rail Industry, leading process evolution, staff development and continuous improvement within a complex environment supporting both legacy applications and cutting-edge new developments within the Rail Industry An experienced Portfolio and Line Manager, who leads and motivates both direct and indirect teams of Business Analysts and Project Managers delivering to a fast-paced and diverse Contact Centre environment. Track record of successfully delivering complex (12 months+, £1M+) projects through the full software development lifecycle utilising internal and 3rd party resources. Excellent communication skills, vendor management, and stakeholder management; with experience of managing director level sponsors and suppliers. First class planning, budgetary and risk management skills, with an exemplary record of on-time, to budget deliveries in a high technology, blue chip environment. Specialties: Functional and Technical Support Centre Management in an ITIL-based environment, Contact Centre Development, Call Routing Systems, Credit Management Systems, external parties such as Experian for Credit-checking & Collections services. Citrix development and partnership with Off-Shore 3rd parties