Lynn Diegel
Head of Consumer Care @The Clorox Company
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WORK HISTORY
Head of Consumer Care @The Clorox Company
Chicago, IL, US
EDUCATION
Carroll University
Bachelor of Arts - BA, Communication and Media Studies
ABOUT LYNN DIEGEL
Lynn Diegel is a senior-level customer experience and contact center operations leader who builds sales and service organizations that deliver high value, high touch consumer engagement.She has defined and implemented contact center solutions and led operations for complex sales and service teams, large multisite operations, and global customer care operations.Having created multichannel operations for startups and high-growth enterprises, as well as in traditional corporate contact center environments, she\'s led teams that result in increased revenues while also improving the quality of consumer interactions. Specialties: Consumer care management driven by customer satisfaction monitoring. Leading contact center teams and staff development; managing team scaling and growth. Connecting technology and operational process improvements to business results.Customer experience strategy | Customer care operations | Multisite contact center management | Enterprise-wide key metrics | Contact center strategy | Technology selection and implementation | Omnichannel design | Customer journey mapping | Digital channels | DTC | FAQ self-service | Global customer service operations | Scorecards, KPIs, metrics | CRM | Vendor RFP proposals | Quality management programs | Voice of Customer Initiatives | Operational turnarounds | Ecommerce | Customer satisfaction measurement | Contact center technology | International, multi-language operations | Multichannel contact routing | Self-service initiatives | Selection and management of outsourced partners
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