Lynn Chikasuye Zhang
Passionate about IT, Security, and culture building
- Role
- Head of Business Operations at Trustlab
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Lynn Chikasuye Zhang
Customer-Facing Technical Support Analyst who provides world-class support to resolve technical issues and deliver technology solutions—to improve end-user productivity and business operations. Known for going beyond expectations to deliver support to all levels and functions—from end users to executive leaders.Collaborator, End-User Trainer & Project Manager—recognized for championing new ideas to improve processes, end-user documentation, and new-hire training. Use humor and game play to foster a customer-centric environment, motivate teams, and deliver the best customer experience. Deep knowledge of needs and priorities of customer base.Technologically Savvy & Trusted Tester of Google Products—establishing relationships with engineering teams at Google to experiment, test, and deliver feedback on products still in development. Recognized by Google as a technical product expert and early adopter at Netflix.
Experience
Head of Business Operations
Aug 2024 — Present · San Mateo, CA, US
Education
Santa Clara University
Bachelor of Science (B.S.), Computer Engineering
Skills
- Windows 7
- Linux
- Active Directory
- Project Planning
- System Administration
- Dns
- Technical Support
- Google Apps
- Sales Presentations
- Troubleshooting
- Vmware Esx
- Windows
- Citrix
- Virtualization
- Laminating
- Microsoft Office
- Os X
- Mac Os X
- Team Leadership
- Security
- Computer Hardware
- Help Desk Support
- Customer Service
- Project Management
- Dhcp
- Windows Xp
- Leadership
- Microsoft Exchange
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